imajjbet
Responsible Gaming —
Your Safety Comes First

Online gambling, when approached as entertainment within affordable limits, can be an enjoyable experience. However, imajjbet acknowledges that for a small proportion of players, gambling can become problematic — causing financial distress, relationship strain, and negative effects on mental health. We take this risk seriously.

Our Responsible Gaming programme is built around four pillars: Prevention (stopping problems before they start through age verification and player education), Protection (giving players real tools to control their own play), Intervention (identifying at-risk behaviour early and reaching out proactively), and Support (connecting players with professional help when needed).

Every member of the imajjbet support team receives training in responsible gaming principles and problem gambling identification. Our platform monitors gameplay patterns for indicators of at-risk behaviour and may reach out to players whose activity raises concern, even if the player has not self-identified a problem.

Gambling is for adults aged 18 and above only. imajjbet enforces strict age verification for all new accounts and operates a zero-tolerance policy towards underage gambling. This applies to all players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

During the registration process, all new players are required to confirm that they are 18 years of age or older. imajjbet may request identity verification documents — including a Bangladesh National Identity (NID) card, passport, or birth certificate — to confirm a player's date of birth before their account is activated or before any withdrawal is processed.

If we have reasonable grounds to suspect that a player may be under the age of 18, we reserve the right to suspend the account, withhold any winnings, and request age verification documentation immediately. Accounts where underage use is confirmed will be permanently closed and any deposits will be returned, but any associated winnings will be voided.

We recommend that adults who share devices with minors make use of freely available parental control tools such as Net Nanny, Kaspersky Safe Kids, or built-in Android and iOS parental controls to restrict access to gambling websites and applications. imajjbet also recommends that account passwords and login credentials are never shared with or accessible to anyone under the age of 18.

If you answer "Yes" to three or more of the questions below, we strongly recommend that you contact our support team to discuss the protection tools available on your account, and consider reaching out to a professional gambling support service.

• 1

  Deposit Limits

  Set a maximum amount you are permitted to deposit per day, per week, or per calendar month. Once a limit is reached, further deposits are blocked until the limit period resets. Limits can be reduced immediately but can only be increased after a mandatory 7-day review period — giving you time to reconsider before raising your spending threshold.

• 2

  Session Time Limits

  Set a maximum duration for each individual gaming session. When the time limit is reached, you will receive a notification and, if you choose, be automatically logged out. This helps prevent extended unplanned sessions that are a common precursor to over-spending.

• 3

  Loss Limits

  Define the maximum net loss you are willing to accept over a daily, weekly, or monthly period. Once your loss limit is reached, your account will be restricted from further wagering until the period resets. Loss limits can be set, reduced, or held — but can only be increased after a 7-day cooling-off period.

• 4

  Wager Limits

  Cap the maximum stake you are permitted to place on any single bet or spin. This is particularly useful for players who find themselves instinctively increasing stakes during a session to chase a bigger win.

• 5

  Reality Check Reminders

  Activate on-screen pop-up reminders at intervals of 30, 60, or 90 minutes. Each reminder displays your total session time and your net win/loss position for the current session, helping you stay aware of your activity and make informed decisions about whether to continue.

• 6

  Time-Out (Short Break)

  Take a temporary break from the platform for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is locked and you cannot log in, deposit, or place bets. All promotional and marketing communications are suspended. Time-outs cannot be cancelled once activated.

• 7

  Self-Exclusion (Long Break)

  Permanently or semi-permanently close your account for a minimum of 6 months. See the dedicated Self-Exclusion section below for full details on how to activate this option and what happens to your account balance during exclusion.

• 8

  Activity History & Statement

  Review a full, detailed history of your deposits, withdrawals, bets, wins, and losses at any time from your Account dashboard. Understanding your actual activity — rather than relying on memory — is one of the most effective tools for responsible play.

The table below summarises the deposit and spending limit types available on imajjbet, along with the applicable activation and modification rules:

We recommend that new players set a monthly deposit limit equal to the amount they are genuinely comfortable spending on entertainment each month — before placing their first deposit. Starting with a limit in place is far more effective than attempting to impose one after a pattern of over-spending has begun.

Bangladesh players using bKash, Nagad, Rocket, or Upay for deposits should be aware that imajjbet's platform-level deposit limits operate independently of any daily transaction caps set by their mobile wallet provider. Both limits apply simultaneously — whichever limit is reached first will prevent further deposits for that period.

imajjbet offers the following self-exclusion options:

• 6-Month Exclusion: Your account is locked for a minimum of 6 calendar months. You cannot log in, deposit, wager, or receive any promotional communication during this period.
• 12-Month Exclusion: Your account is locked for a full 12 months. After this period, you may apply for reinstatement, subject to a mandatory review process.
• 5-Year Exclusion: Your account is locked for 5 years. This option is recommended for players who recognise a serious and persistent problem with gambling.
• Permanent Exclusion: Your account is permanently and irrevocably closed. imajjbet will retain your data for the legally required period but your account cannot be reopened under any circumstances. This option is final.

During self-exclusion, imajjbet will:

• Immediately lock your account and prevent all logins.
• Cancel all pending bonus credits and promotional offers.
• Cease all marketing communications, including email, SMS, and in-platform notifications.
• Process any withdrawal of your remaining account balance to your registered payment method (bKash, Nagad, Rocket, Upay, or bank account) within the standard processing timeframe.
• Flag your account in our system to prevent the creation of a new account using the same identity data during the exclusion period.

To activate self-exclusion, log in to your imajjbet account and navigate to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team directly via live chat or at support@imajjbet. Our team can activate self-exclusion on your behalf immediately, without requiring you to navigate the settings yourself.

imajjbet recognises that reaching out for help can feel difficult. Whether you speak to us directly or prefer to contact an independent organisation, we support your decision and will never judge you for seeking assistance. Your wellbeing matters more to us than your activity on the platform.

If you are in a crisis situation or feel that gambling has created an immediate risk to your financial security or personal safety, please contact a local emergency or mental health service in your area — in Dhaka, Chittagong, Sylhet, or any city across Bangladesh — without delay.