FAQ
Help Centre · Bangladesh Players
imajjbet
Frequently Asked Questions
Everything Bangladesh players need to know about imajjbet — from creating your account and depositing via bKash or Nagad, to cricket betting markets, bonus wagering requirements, and how to stay safe while you play.
24 Questions Answered
English Only
18+ Platform
24/7 Live Support
This FAQ covers the most common questions asked by imajjbet players across Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi. Topics include account registration, identity verification, deposits and withdrawals via bKash, Nagad, Rocket, and Bangladeshi banks, cricket and BPL betting, slots, live casino games, bonuses, and responsible gaming. If your question is not answered here, our English-speaking support team is available via live chat 24 hours a day, 7 days a week.
Instant bKash & Nagad Deposits
Fund your imajjbet account in seconds using Bangladesh's most popular mobile wallets. No waiting, no delays — your balance updates in real time.
BPL & IPL Cricket Betting
Bet on every BPL fixture, IPL match, and T20 World Cup game with a full range of pre-match and live in-play markets. Bangladesh Tigers coverage included.
256-Bit SSL Security
All connections to imajjbet are protected by industry-standard encryption. Your personal data and financial transactions are secured at all times.
Mobile-Optimised Platform
Play every game and place every bet directly from your Android or iOS browser — no app download required. Fully responsive on all screen sizes.
24/7 English Support
Our English-speaking support team responds via live chat in under 15 minutes, every day of the year. Email support available at support@imajjbet.
Responsible Gaming Tools
Set deposit limits, loss limits, session time reminders, and self-exclusion directly from your account dashboard — putting you fully in control of your play.
Account & Registration 01
Questions about creating your imajjbet account, verifying your identity, managing your login, and closing your account.
How do I create an account on imajjbet?
Creating an account on imajjbet takes under two minutes. Visit the site, click the registration link, and fill in your username, email address, password, and mobile number. You must confirm that you are 18 years of age or older and agree to the Terms and Conditions before your account is activated. Players in Dhaka, Chittagong, Sylhet, and all other regions of Bangladesh are welcome to register.
What documents do I need to verify my imajjbet account?
imajjbet requires identity verification before processing your first withdrawal. Accepted documents include your Bangladesh National Identity Card (NID), a valid passport, or a government-issued driver's licence. You may also be asked to provide proof of address (a recent utility bill or bank statement) and proof of your payment method. Uploading clear, unobstructed photos of your documents speeds up the review process significantly.
Is there a minimum age requirement to play on imajjbet?
Yes — players must be 18 years of age or older to register and play on imajjbet. This is a strict policy with no exceptions. We verify player ages during account registration and again before approving withdrawals. Any account found to belong to a person under the age of 18 will be permanently closed and all associated winnings will be voided.
I have forgotten my imajjbet password. How do I reset it?
Use the 'Forgot Password' link on the imajjbet login page to trigger a password reset. A reset link will be sent to the email address registered on your account. If you no longer have access to that email, contact our support team via live chat and a support agent will guide you through identity verification before resetting access manually.
Can I have more than one account on imajjbet?
No — imajjbet strictly enforces a one-account-per-player policy. Duplicate accounts are detected automatically and may result in the suspension of all associated accounts and the voiding of any balances or winnings. If you have accidentally created a duplicate account, contact our support team immediately so the issue can be resolved without penalty.
How do I close my imajjbet account?
To close your imajjbet account, contact our support team via live chat or email at support@imajjbet and request account closure. Any remaining balance will be withdrawn to your registered payment method before the account is permanently closed. If you are closing your account due to gambling concerns, we encourage you to consider self-exclusion as an alternative — see our Responsible Gaming page for full details.
Deposits & Withdrawals 02
Everything you need to know about funding your account and withdrawing winnings via bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfers.
How do I deposit money on imajjbet using bKash?
To deposit via bKash on imajjbet, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the deposit amount, confirm the transaction in your bKash app using your PIN, and the funds will appear in your account balance almost instantly. The minimum bKash deposit is ৳200. There are no fees charged by imajjbet on bKash deposits.
How long does a Nagad deposit take to appear on imajjbet?
Nagad deposits on imajjbet are processed in real time and typically appear in your account balance within 30 seconds of completing the transaction in your Nagad app. If a deposit has not appeared after 10 minutes, check that the transaction was marked as successful in your Nagad transaction history before contacting our support team with the reference number.
What is the minimum withdrawal amount on imajjbet?
The minimum withdrawal amount on imajjbet is ৳500. Withdrawals can be processed to bKash, Nagad, Rocket, Upay, or linked bank accounts at Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. Your account must be fully verified (KYC complete) before your first withdrawal can be approved. imajjbet does not charge withdrawal fees, though your bank or mobile wallet provider may apply their own charges.
How long does a withdrawal from imajjbet take to process?
Most withdrawals on imajjbet are processed within 1 to 3 business hours for mobile wallet methods such as bKash, Nagad, and Rocket. Bank transfers to Dutch-Bangla Bank, BRAC Bank, City Bank, and other Bangladeshi banks typically take 1 to 2 business days. Withdrawals submitted during peak periods or those requiring additional verification may take longer. You will receive a notification when your withdrawal has been approved and dispatched.
Are there any fees for depositing or withdrawing on imajjbet?
imajjbet does not charge any platform-level fees for deposits or withdrawals. However, third-party payment providers — including bKash, Nagad, Rocket, Upay, and Bangladeshi banks — may apply their own transaction fees according to their individual fee schedules. We recommend checking your mobile wallet or bank's current fee structure before initiating large transactions so there are no surprises.
Can I deposit using a Bangladeshi bank account on imajjbet?
Yes — imajjbet accepts direct bank transfers from major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. Bank transfer deposits typically take 1 to 2 business hours to clear. For faster access to funds, mobile wallet methods such as bKash and Nagad are recommended, as these process in near-real time.
Tip: Always ensure your imajjbet account is fully verified before initiating a withdrawal. Unverified accounts may experience delays while our compliance team reviews your documentation. Submitting your NID and payment proof early avoids any hold-up when you are ready to cash out.
Games & Gameplay 03
Questions about cricket betting, BPL and IPL markets, slot games, live casino, RTP, mobile compatibility, and how games work on imajjbet.
What cricket betting markets are available on imajjbet?
imajjbet covers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs, total wickets, over/under runs per innings, player performance props, and live in-play betting. Major tournaments covered include the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC Cricket World Cup, bilateral series featuring the Bangladesh Tigers, and other international fixtures.
Can I bet on BPL matches on imajjbet?
Yes — BPL (Bangladesh Premier League) matches are a primary focus of the sports betting section on imajjbet. We offer pre-match and live in-play markets for every BPL fixture, covering match winner, top run-scorer, most wickets, and a full range of ball-by-ball live markets. BPL odds are typically published 24 to 48 hours before each fixture, giving you plenty of time to research your selections.
Are the slot games on imajjbet fair?
All slot games on imajjbet use certified Random Number Generator (RNG) technology, meaning every spin outcome is statistically independent and cannot be predicted or manipulated. Games are sourced from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe, all of which publish independently audited Return to Player (RTP) percentages for their titles so you can make informed choices.
Can I play imajjbet games on my mobile phone?
Yes — the imajjbet platform is fully optimised for mobile browsers on both Android and iOS devices. No app download is required; simply visit imajjbet in your mobile browser and all casino games, sports betting markets, and live dealer tables are accessible with full touch-screen functionality. The site automatically adapts to your screen size for a smooth, lag-free
mobile experience.
What live casino games are available on imajjbet?
imajjbet offers a comprehensive live casino lobby powered by providers including Evolution Gaming and Ezugi. Available live dealer games include baccarat, blackjack, roulette, andar bahar, teen patti, speed baccarat, and a range of live game shows. Games run 24 hours a day with professionally trained English-speaking and multilingual dealers streaming in high definition.
Bonuses & Promotions 04
Answers to common questions about the imajjbet welcome bonus, wagering requirements, free spins, reload offers, and loyalty rewards for Bangladesh players.
What is the welcome bonus on imajjbet?
imajjbet offers a welcome bonus for new players on their first deposit. Bonus terms — including the match percentage, maximum bonus amount in BDT, minimum deposit requirement, and wagering requirements — are published on the Promotions page and are subject to change. Always read the full bonus terms before claiming, as wagering requirements determine how many times the bonus must be played through before a withdrawal can be requested.
What are wagering requirements and how do they work on imajjbet?
A wagering requirement is the number of times you must bet through a bonus amount before the resulting winnings can be withdrawn. For example, a ৳1,000 bonus with a 30x wagering requirement means you must place ৳30,000 in total bets before withdrawing bonus-derived winnings. On imajjbet, all active bonus and wagering balances are clearly displayed in your account dashboard so you can track your progress in real time.
Does imajjbet offer free spins promotions?
Yes — imajjbet periodically offers free spins as part of welcome packages, reload bonuses, and ongoing promotional campaigns. Free spins are typically credited to specific slot titles from Pragmatic Play or other featured providers. Each free spins offer has its own validity period and wagering requirements, which are detailed in the individual promotion terms published on the Promotions page.
Can I claim a bonus more than once on imajjbet?
Welcome bonuses on imajjbet are available to new players on their first qualifying deposit only and cannot be claimed more than once. Returning players have access to reload bonuses, seasonal promotions, and loyalty rewards that are separate from the welcome offer. Check the Promotions page regularly for current offers available to existing Bangladesh players.
What happens if I withdraw before completing my wagering requirements?
If you request a withdrawal on imajjbet before your wagering requirements are fully met, any active bonus balance and associated winnings will typically be forfeited in line with the bonus terms. Your real-money balance (funds deposited without a bonus) remains unaffected and can be withdrawn at any time. We recommend reviewing the specific terms of any active bonus before submitting a withdrawal request.
Reminder: Bonus terms and promotion details on imajjbet are subject to change at any time. Always read the current terms on the Promotions page before depositing or claiming an offer. If you have any questions about a specific promotion, contact our support team via live chat before claiming.
Safety & Responsible Gaming 05
Questions about account security, platform safety, the 18+ age policy, self-exclusion tools, deposit limits, and how to get help if gambling becomes a concern.
Is imajjbet safe and secure for Bangladesh players?
imajjbet uses industry-standard 256-bit SSL encryption on all connections, meaning your personal data and financial transactions are protected from interception. Account security features include two-factor authentication (2FA), session monitoring, and automatic logout after inactivity. We never share your personal information with third parties for marketing purposes without your explicit consent.
Is imajjbet legal in Bangladesh?
imajjbet operates as an online gaming platform serving Bangladesh players. We make no specific claims about local licensing and strongly advise all players to review their own local regulations before playing. imajjbet is committed to fair play, SSL-secured transactions, and responsible gaming practices. If you have legal questions specific to your situation, consult a qualified legal professional in Bangladesh.
How do I self-exclude from imajjbet?
To self-exclude from imajjbet, log in and navigate to Account Settings, then Responsible Gaming, then Self-Exclusion. You can choose exclusion periods of 6 months, 12 months, 5 years, or permanent closure. Alternatively, contact our support team via live chat or at support@imajjbet and an agent will activate self-exclusion on your behalf immediately. Self-exclusion cannot be reversed once activated during the chosen period.
Can I set deposit limits on my imajjbet account?
Yes — imajjbet allows you to set daily, weekly, and monthly deposit limits directly from your account dashboard under Responsible Gaming settings. Once a limit is set, it takes effect immediately and cannot be increased for a mandatory cooling-off period. Decreasing your limit takes effect straight away. These tools are designed to help you stay in control of your spending at all times.
How do I contact imajjbet customer support?
The fastest way to reach imajjbet support is via the live chat function available on the platform 24 hours a day, 7 days a week. Response time via live chat is typically within 15 minutes. For non-urgent matters, you can email support@imajjbet — we aim to respond to all emails within 24 hours. Our English-speaking support team is trained to assist with account issues, payment queries, technical problems, and responsible gaming requests.
18+ Only: imajjbet is strictly an adult platform. All players must be 18 years of age or older to register, deposit, and play. If you feel that gambling is negatively affecting your finances, relationships, or mental health, please visit our Responsible Gaming page or contact our support team immediately. Help is available 24/7.
Still Have Questions?
Our English-speaking support team is available around the clock via live chat on the platform. You can also explore our casino, read our Responsible Gaming guide, or head back to the homepage.