imajjbet Privacy Policy
At imajjbet, we take the privacy of our Bangladesh players seriously. This Privacy Policy explains exactly what personal data we collect when you use our platform, why we collect it, how it is stored and protected, and what rights you have over your own information. We are committed to transparency in every aspect of how we handle your data.
SSL Encryption
All data transmitted between your browser and imajjbet is protected using industry-standard 256-bit SSL encryption. Your personal and financial information is never sent over an unsecured connection.
No Third-Party Ad Selling
imajjbet does not sell, rent, or trade your personal data to third-party advertisers. Your information is used solely to operate, improve, and personalise your experience on our platform.
KYC Data Handled Securely
Identity documents submitted for KYC verification — including NID cards and passports — are stored in encrypted form and accessed only by authorised verification staff. Documents are purged after the retention period expires.
You Control Your Data
Bangladesh players have the right to access, correct, or request deletion of their personal data at any time by contacting our support team. We respond to all verified data requests within 30 days.
Transparent Cookie Use
We use cookies strictly for session management, fraud prevention, and platform performance analytics. We do not use cookies to build third-party advertising profiles or to track you across unrelated websites.
Opt-Out of Marketing
You may opt out of promotional emails and SMS notifications at any time via your Account settings or by contacting our support team. Opting out of marketing does not affect essential account and transaction communications.
01 Information We Collect
imajjbet collects personal data that is necessary to provide you with a safe, compliant, and personalised betting and gaming experience. We collect information in three principal ways: data you provide directly, data generated automatically by your use of the platform, and data received from third-party service providers.
Information You Provide Directly
When you register an Account, deposit funds, request a withdrawal, contact support, or participate in a promotion on imajjbet, you may provide us with the following categories of personal information:
- Identity Data: Full legal name, date of birth, and nationality, as provided during registration or KYC verification.
- Contact Data: Email address, mobile phone number, and residential address in Bangladesh (including district, division, and postal code).
- Identity Verification Documents: Scans or photographs of your Bangladesh National Identity (NID) card, passport, or other government-issued photo ID submitted for KYC purposes.
- Financial Data: Mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and others), and transaction reference numbers.
- Account Credentials: Username and encrypted password. We never store passwords in plain text.
- Communications Data: The content of live chat transcripts, email correspondence, and any feedback or complaints you submit to our support team.
Information Collected Automatically
When you access and interact with the imajjbet platform, certain technical and behavioural data is collected automatically through our servers and analytics systems:
- Device & Technical Data: IP address, browser type and version, operating system, device type (mobile, desktop, tablet), screen resolution, and language settings.
- Usage Data: Pages visited, games played, betting history, session duration, click-through patterns, and features accessed during your session.
- Transaction Logs: A full record of all deposits, withdrawals, bets placed, bets settled, bonus credits, and balance adjustments associated with your Account, including timestamps in Bangladesh Standard Time (BST, UTC+6).
- Geolocation Data: Approximate location derived from your IP address, used to confirm access from Bangladesh and to detect potentially fraudulent login attempts from unfamiliar locations.
- Cookie and Session Data: Session identifiers, authentication tokens, and preference cookies. See Section 4 for full cookie disclosure.
Information Received from Third Parties
In limited circumstances, imajjbet may receive personal data from trusted third-party service providers who assist us in operating the platform:
- Payment Processors: When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a Bangladeshi bank, the payment provider may share transaction confirmation data and account verification status with us.
- Identity Verification Services: Third-party KYC providers may return verification status results (pass, fail, pending) along with basic identity confirmation data.
- Fraud Prevention Partners: Risk management and fraud detection services may share device fingerprinting scores, IP reputation data, and behavioural risk indicators to help us protect the integrity of the platform.
- Game Providers: Software studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe may share game session logs and Round IDs necessary for dispute resolution and fair play auditing.
Minimum Data Principle: imajjbet collects only the personal data that is strictly necessary for the purpose for which it is collected. We do not collect sensitive data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is inherent in identity document verification.
02 How We Use Your Data
imajjbet processes personal data only for clearly defined, legitimate purposes. The table below sets out each processing purpose, the categories of data involved, and the legal basis on which we rely.
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity Data, Contact Data, Account Credentials | Performance of contract with the Player |
| Age and identity verification (KYC) | Identity Data, Verification Documents | Legal obligation; responsible gaming compliance |
| Processing deposits and withdrawals | Financial Data, Identity Data, Transaction Logs | Performance of contract; legal obligation |
| Fraud prevention and security | Device Data, IP Address, Geolocation, Transaction Logs | Legitimate interest in protecting platform integrity |
| Customer support and dispute resolution | Identity Data, Communications Data, Transaction Logs | Performance of contract; legitimate interest |
| Responsible gaming monitoring | Usage Data, Transaction Logs, Account Data | Legal obligation; player protection |
| Promotional communications (with consent) | Contact Data, Usage Data | Consent (opt-in); may be withdrawn at any time |
| Platform analytics and improvement | Usage Data, Device Data, Cookie Data | Legitimate interest in improving service quality |
| Anti-money laundering (AML) compliance | Identity Data, Financial Data, Transaction Logs | Legal obligation |
We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a new legal basis for processing. Where we rely on legitimate interests as our legal basis, we have assessed that our interests are not overridden by your rights and freedoms as a data subject.
Marketing Opt-In: imajjbet will only send you promotional emails, SMS messages, or in-platform notifications regarding bonuses, seasonal promotions (such as Eid or BPL tournament offers), or new game launches if you have explicitly opted in to receive such communications during registration or via your Account settings. You may withdraw this consent at any time.
03 Sharing Your Information
imajjbet does not sell your personal data. We share information with third parties only where it is strictly necessary to operate the platform, meet a legal obligation, or protect the safety of our players and the integrity of our services.
The categories of third parties with whom imajjbet may share your personal data, and the basis for doing so, are as follows:
- Payment Service Providers: We share transaction-specific data with bKash, Nagad, Rocket, Upay, and partnered Bangladeshi banks solely to facilitate the processing of your deposits and withdrawals. These providers are contractually bound to use your data only for payment processing purposes.
- KYC and Identity Verification Providers: To fulfil our age verification and anti-money laundering obligations, we engage specialist third-party verification services. These providers process your identity documents on our behalf and are contractually prohibited from retaining or using your data for any other purpose.
- Game Software Providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session data necessary to deliver their games through our platform. This data typically comprises a session token and game Round ID; it does not include your full identity data unless required for dispute resolution.
- Fraud Prevention and Security Services: We use third-party risk management tools that may process your IP address, device fingerprint, and behavioural signals to detect and prevent fraudulent activity. These services act as data processors under our instructions.
- Legal and Regulatory Authorities: imajjbet may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where we are required to do so by applicable law or where disclosure is necessary to prevent, investigate, or respond to suspected criminal activity, including money laundering or fraud.
- Professional Advisers: Our legal counsel, auditors, and compliance consultants may access limited personal data as necessary to provide professional services to imajjbet. All such advisers are bound by confidentiality obligations.
No Sale of Data: imajjbet does not sell, rent, lease, or otherwise commercially transfer your personal data to any third party for advertising, marketing profiling, or any other commercial purpose. Any third party that processes your data on our behalf does so under a strict data processing agreement that limits their use of your data to the agreed purpose only.
Where personal data is transferred to a third-party service provider located outside Bangladesh, imajjbet takes reasonable steps to ensure that such transfers are made subject to appropriate safeguards, including contractual data protection clauses that provide a level of protection equivalent to that applicable within Bangladesh.
05 Data Security Measures
Protecting the personal data of our Bangladesh players is a core operational priority at imajjbet. We implement multiple layers of technical and organisational security controls to prevent unauthorised access, disclosure, or loss of your data.
imajjbet employs the following security measures as standard across all systems that process personal data:
- 256-bit SSL/TLS Encryption: All data in transit between your browser or app and our servers is encrypted using Transport Layer Security (TLS 1.2 or higher). The imajjbet domain is protected by a valid SSL certificate at all times.
- Password Hashing: Account passwords are never stored in plain text. We use a strong, salted hashing algorithm to store password data. Even in the unlikely event of a data breach, your plain-text password would not be exposed.
- Encrypted Storage of KYC Documents: Identity documents submitted for KYC verification are stored in encrypted, access-controlled storage. Access is restricted to authorised verification personnel only, and all access events are logged and audited.
- Access Control and Least Privilege: imajjbet staff are granted access to personal data only to the extent required for their specific job function. Access rights are reviewed regularly and revoked immediately upon change of role or termination of employment.
- Intrusion Detection and Monitoring: Our infrastructure is monitored continuously for suspicious activity, including unauthorised access attempts, unusual transaction patterns, and anomalous login behaviour.
- Regular Security Testing: imajjbet conducts regular security assessments and vulnerability scans of its platform and supporting infrastructure to identify and remediate potential weaknesses before they can be exploited.
- Data Breach Response: In the event of a confirmed personal data breach that poses a risk to the rights of affected players, imajjbet will notify affected users via their registered email address within 72 hours of becoming aware of the breach, in accordance with applicable data protection obligations.
Your Responsibility: While imajjbet implements robust security controls on the platform side, you also play an important role in keeping your Account secure. Use a strong, unique password for your imajjbet Account. Do not share your login credentials with anyone. Log out after each session, particularly when using a shared or public device. If you suspect your Account has been compromised, contact our support team immediately at support@imajjbet.
06 Data Retention Policy
imajjbet retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations.
The retention periods applicable to the principal categories of personal data held by imajjbet are set out below. Where a legal obligation requires data to be retained for a minimum period, that obligation takes precedence over any shorter retention period we might otherwise apply.
| Data Category | Retention Period | Basis for Retention |
|---|---|---|
| Account registration data | Duration of Account plus 5 years after closure | Contract performance; AML legal obligation |
| KYC identity documents | 5 years from Account closure or last transaction | Anti-money laundering regulatory obligation |
| Transaction and betting history | 5 years from date of transaction | Legal obligation; dispute resolution |
| Support communications | 3 years from date of last communication | Legitimate interest; dispute resolution |
| Marketing consent records | Until consent withdrawn, plus 2 years | Consent compliance; legal defence |
| Session and analytics data | 13 months from collection | Platform improvement; fraud prevention |
| Fraud and security logs | 3 years from date of event | Legitimate interest; legal proceedings |
At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual. Where data is anonymised rather than deleted, the resulting anonymised dataset may be retained indefinitely for aggregated statistical and platform improvement purposes.
If you close your Account, imajjbet will cease active processing of your personal data for the purposes of account management and marketing immediately. However, certain data categories — particularly those subject to AML and transaction record-keeping obligations — will be retained for the legally required periods specified above even after Account closure.
07 Your Privacy Rights
As an imajjbet player based in Bangladesh, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and without unnecessary friction.
Right of Access
You may request a copy of all personal data imajjbet holds about you. We will provide this in a structured, readable format within 30 days of a verified request.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Right to Restrict Processing
You may ask us to pause processing of your data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
Right to Data Portability
Where processing is based on your consent or a contract, you may request a machine-readable copy of your personal data to transfer to another service provider.
Right to Object
You may object to processing based on legitimate interests — including profiling for responsible gaming purposes — and we will cease such processing unless we can demonstrate compelling grounds that override your rights.
Right to Withdraw Consent
Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time via your Account settings or by contacting support. Withdrawal does not affect the lawfulness of prior processing.
How to Exercise Your Rights
Submit any data rights request via live chat or email at support@imajjbet. We may ask you to verify your identity before processing the request. We aim to respond within 30 days.
Limitations: Certain rights are subject to limitations where legal retention obligations, fraud prevention requirements, or the legitimate rights of other parties are engaged. Where we are unable to fulfil a data rights request in full, we will explain the reason clearly in our response. imajjbet will never charge a fee for processing a legitimate data rights request.
08 Changes to This Policy
imajjbet reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or the services we offer to Bangladesh players.
When we make material changes to this Privacy Policy — for example, if we introduce a new category of data processing, engage a new category of third-party processor, or make changes that materially affect your rights — we will notify registered Players via the email address associated with their Account and/or via a prominent notice displayed on the platform.
Non-material changes, such as corrections of typographical errors, clarifications of existing language, or updated retention figures that do not affect your substantive rights, may be made without prior notice, though the updated effective date at the top of this page will always reflect the most recent revision.
Your continued use of the imajjbet platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Privacy Policy, you should cease using the platform and may request closure of your Account by contacting our support team at support@imajjbet.
We recommend that you review this Privacy Policy periodically to stay informed about how imajjbet protects your personal data. The current version of the Privacy Policy is always available at /privacy-policy on the imajjbet platform.
Version History: Each time this Privacy Policy is updated, the previous version is archived internally and can be provided to you upon request. To request a prior version, contact us at support@imajjbet with the approximate date of the version you require.
Have Questions About Your Privacy?
Our English-speaking support team is available 24/7 to answer any questions about how imajjbet handles your personal data. You can also explore our full FAQ, review our Responsible Gaming commitments, or head back to the homepage.